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Here is what our customers say:

Rob Bentley (Owner)

Real Customers...Not Actors


See what our customers have to say about Bay City Windows

After each install we ask our customers to complete a survey and provide any comments they would like to share. This is a valuable tool for us to be sure we are meeting and exceeding our customers' expectations. It is also a great tool for you to learn what our customers feel about their experience with the entire replacement window process, from the initial sale to the completed installation

"Good conscientious workers."
-Audrey C

"Good job."
-Chimei S

"Very detailed organized and clean. Would recommend to friends and family."
-Emma R

-Frenando P

"Good staff."
-Jean G

"Very nice and professional crew. Completed the job in less time than required."
-Rhonda B

"Very Nice crew and did a great job! Very through job."
-Susan S.

"Excellent job."
- Romeo S.

"Hard working crew."
- Robert D.

"Went beyond what they were supposed to do."
- C. J.

"Great job. Good work. Left clean."
- George L.

"Perfect. We loved them!"
- Jurijus C.

"Enrique and Garman were great! I will refer your company."
- Mona B.

"Very good job. Were on time and answered all questions."
- J. S.

"Very happy customer. Very clean, professional and fast."
- John M.

"Very happy. Would recommend to anyone."
- William N.

"Very satisfactory."
- Mauoj L.

"Very nice crew. Very sufficient. Good job!"
- Mary M. J.

"Crew are very hardworking and I'm happy with the job."
- Mary F.

"Roberto, Michael and Aura are a good team and Roberto and Michael were professional, personable and did a great job, in a timely manner."
- R. R

"Very professional."
- Mike C.

"Overall the installers have done a great job. Really appreciated their work."
- S. M.

"Exceptional service. Professional installers, great to work with. Made adjustment on kitchen window to make opening and closing easier for me. I am extremely pleased with personnel and with the windows."
- Virginia H.

"Very well done job and great professionalism. Extremely satisfied with the work done and would definitely recommend to friends."
- V. K

"He did a great job!"
- Edith R.

"On time. Very high quality. Great job. Thanks!"
- Michael K.

"Great crew!"
- Richard S.

"Very professional and friendly. Answered all my questions!"
- Cheryl Y.

"Excellent crew. Enrique really knows what he is doing. Very good communication skills, too."
- H

"Very good job. They worked hard, after installed and operation, cleaning our house. I think I will recommend Bay City Windows to my other friends. Thank you very much!"
- Daniel

"Great job. Nice guys. Excellent workers. Friendly. Fast."
- Ruth

"Worked hard, fast and very professional."
- V.

"Well done. Quick and neat."
- M. A.

"Excellent crew. Quick, hardworking, pleasure to work with."
- Rosa

"They have done excellent work. They are very good. My neighbor is impressed with these beautiful windows."
- L.

"Excellent job. Crew was very good. Marcus was one of the best. Thanks to all."
- Verna

"Great job with installation. Very professional and informative with install and care."
- E. S.

"They are very professional. I will refer to my friends."
- Yang

"Great work. Very clean."
- D.

"Absolutely fantastic job."
- R.

"Very efficient and professional."
- Joseph & Grace

"They did an excellent job. We will call for them when we have our other windows."
- W. F.

"Crew was great and excellent work. I am going to refer my friends and families. Good job."
- N.

"The work was done very professionally. Very good clean up also. Thank you very much!!"
- Carl

"Very fast. Very clean. Great job! Thank you for coming Sunday."
- Kim

"Very happy and very satisfied. Very professional as well. Super job."
- P.

"Very satisfied and very neatly picked up after. I would recommend them again."
- Frank

"Very good service. And speedy."
- Billie

"They did a great job. Courteous. Polite and good humor."
- F

"Excellent job. We are very satisfied for the job. Well done."
- Antonio C.

"Very good and friendly. Excellent job all around. Very satisfied."
- Roger

"Highly recommend this crew. They did an outstanding job!"
- Richard

"Excellent. Very professional workmanship and cleaned up well!"
- Cheryl A.

"They did an excellent job. Both of your workers have excellent skills."
- Wen C.

"Excellent work. Beautiful job."
- Katherine

"Excellent job on the installation!"
- Owen

"Very good workers! Thank you for an excellent job!"
- Katherine

"On time. Polite. Professional. Very easy to work with."
- Y.

"Great job. Careful work and clean up was very good. Courteous worker."
- Carla & Eric

"Had a great conversation on procedure and installation."
- Jovan S.

"The guys were great. Professional and friendly. Highly recommend them for future jobs."
- Stacy

"Excellent job. I am very impressed. I will definitely recommend Bay City Windows to family and friends. A job well done."
-Andy Griffen

"Your crew deserves a raise for their hard work and professionalism. I will recommend your company and request this crew for future work."
-Barbara Day

"The work was done in a professional way and on time."
-Barry Kean

"Good job by Bay City Windows. Took time for checking, accuracy, and finishing."
-Benny Puthupparampil

"One of the best crews we have seen, excellent workers."
-David Bloxsom

"Wonderful job! Very professional and helpful."
-Debra & Jeff Love

"Excellent! I would highly recommend this crew and the windows. Very Professional, hard working crew."
-Diane Flores

"As usual, fantastic job! We're really pleased."
-Eileen & Ralph Barsi

"Excellent! Installers did a great job! Very happy with their work, quality everything, Thank You!"
-Greg Forbes

"Excellent, on-time - Clean - Pleasant and took pride in their work , would certainly recommend them - Thank you for a job well done."
-Irv Barowsky

"Very friendly and helpful staff. Would recommend to others."
-Jeff Hammond

"We are very satisfied."
-Sandy Young

"Did a very good job, I'm really happy of what they've done. Excellent!"
-Marianne & Juanito Legaspi

"Bay City Windows did a great job and I would recommend Bay City Windows to anyone."
-Robert Herz

"The job was done in a professional manner. The work was completed on time. The crew was very courteous and clean. They explained the process and took extra care not to break any glass except when necessary. I would recommend Bay City Windows to any and all."
-Ken Woodfiled

"Workers were very efficient and fast. They explained my questions very clearly and cleaned up well."
-Shirley Herold

"From the first conversation with the receptionist, we immediately felt comfortable."
-Tina R., Los Altos

"Gina was a delight to work with."
-Sally Campbell, San Jose

"I was very pleased with everything, from start to finish."
-Gail Cunningham, Palo Alto

"We figured that most companies and most contractors are about the same, but we were really surprised by the little things your installers did – the way Roberto laid out tarps and sheets to collect dust, the way they worked together so quietly and efficiently and the way Richard explained how everything worked….what a pleasure to do business with you."
-Peter Hadrickson, Almaden Valley

"I had to reschedule four times because of the rain, but the office staff always seemed so cheerful and efficient – even when I called with a frustrating situation (like the fourth consecutive rain delay!), I always felt good when I got off the phone with you guys."
-Cristina Hurtado, San Jose

"I am very pleased with David Morkin. He took the time to understand the issue, and work with all parties to find solutions. He followed up and provided updates at regular basis. He was well organized. I could not be more pleased with his customer services. The replacement windows came in relatively quick and he arranged the installer he can trust to do the replacement while I was out of town. He oversaw the work and offered to walk me through when I returned from trip. It is rare to see this kind of “cradle to grave” customer services. I told him that I am very impressed with his service and particularly glad that you have him taking care of other customers of yours. If every job is handled the same way as he did with our windows, you can rest assured your customers will be your main source of future leads."
-D. K. L., Fremont

"Your service technician was friendly and answered all my questions. I appreciate your honesty.”
-Vlad Dedikova, Hayward

"Hello Bay City Windows:
My name is G. Stephens and I felt it necessary to let you know what a wonderful experience I had with Mark Romero. I can't praise him enough as he is one of the most professional and likable people that I have ever worked with. I found him to be very courteous and patient with my wife and I because I am one who requires a lot of patience. From the first moment he came to our house to introduce us to new windows, explain installation, style and answered all other questions in depth and to give us an estimate he was patient, thorough and polite. He made the experience much more bearable than we ever imagined it could be. Also, we were extremely pleased with the installation and cleanup by Richard and his crew member. Please give our regards to Mark and thank you for a job well done!”
-G. Stephens, San Jose

"I just want you to know that we were very satisfied with the work that Richard did at our condo last week. He was very skilled and professional and he and his crew did a fine job in cleaning up after the work was finished as well. The heavy rains this weekend also allowed us to enjoy his work in the comfort of knowing that his work was well done.”
-D. Pellerito, San Francisco

"These guys were great! It was really easy to schedule a quote with them. We got windows installed all over the house, and they did a great job, were very pleasant to work with, and are very reasonably priced. As the other reviewers also mentioned, they cleaned up as they installed everything, which was really appreciated. Would highly recommend!"
-S. Murray, Campbell

"I highly recommend these guys. Just got six windows and one patio door installed, was easy to schedule an appointment with them, they were quick and efficient. They also cleaned up after themselves and they are very nice and professional. We were also very impressed by the receptionist – every time we called it was easy and friendly and efficient."
-R. Khoda, Los Altos

"I just want to thank you for being so nice!"
-D. Campbell, Sunnyvale

"Excellent crew. Quick, hardworking, pleasure to work with."
-R. Luis, Campbell

"Very good service – and speedy."
-B. Templeton, San Jose

"Very happy and very satisfied. Very professional as well. Super job."
-B. Ma, Fremont

"Mauricio was a terrific installer. We were so pleased to have him leading the crew in our home. We were comfortable the whole time. Thank you and him so much."
-Blake Piltings, Mountain View

"Very fast, very clean, great job! Thank you!"
-K. Robinson, Redwood City

Press Release: J.D. Power and Associates Reports: Simonton Ranks Highest in Overall Satisfaction with Windows and Patio Doors for a Third Consecutive Year
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20956 Corsair Blvd, Hayward, CA 94545
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