Here is what our customers say:
Rob Bentley (Owner)
Real Customers...Not Actors
See what our customers have to say about Bay City Windows
After each install we ask our customers to complete a survey and provide any comments they would like to share. This is a valuable tool for us to be sure we are meeting and exceeding our customers' expectations. It is also a great tool for you to learn what our customers feel about their experience with the entire replacement window process, from the initial sale to the completed installation
"Exceptional service. Professional installers, great to work with. Made adjustment on kitchen window to make opening and closing easier for me. I am extremely pleased with personnel and with the windows."
"Excellent job. I am very impressed. I will definitely recommend Bay City Windows to family and friends. A job well done."
"Your crew deserves a raise for their hard work and professionalism. I will recommend your company and request this crew for future work."
"The work was done in a professional way and on time."
"Good job by Bay City Windows. Took time for checking, accuracy, and finishing."
"One of the best crews we have seen, excellent workers."
"Wonderful job! Very professional and helpful."
"Excellent! I would highly recommend this crew and the windows. Very Professional, hard working crew."
"As usual, fantastic job! We're really pleased."
"Excellent! Installers did a great job! Very happy with their work, quality everything, Thank You!"
"Excellent, on-time - Clean - Pleasant and took pride in their work , would certainly recommend them - Thank you for a job well done."
"Very friendly and helpful staff. Would recommend to others."
"We are very satisfied."
"Did a very good job, I'm really happy of what they've done. Excellent!"
"Bay City Windows did a great job and I would recommend Bay City Windows to anyone."
"The job was done in a professional manner. The work was completed on time. The crew was very courteous and clean. They explained the process and took extra care not to break any glass except when necessary. I would recommend Bay City Windows to any and all."
"Workers were very efficient and fast. They explained my questions very clearly and cleaned up well."
"From the first conversation with the receptionist, we immediately felt comfortable."
"Gina was a delight to work with."
"I was very pleased with everything, from start to finish."
"We figured that most companies and most contractors are about the same, but we were really surprised by the little things your installers did – the way Roberto laid out tarps and sheets to collect dust, the way they worked together so quietly and efficiently and the way Richard explained how everything worked….what a pleasure to do business with you."
"I had to reschedule four times because of the rain, but the office staff always seemed so cheerful and efficient – even when I called with a frustrating situation (like the fourth consecutive rain delay!), I always felt good when I got off the phone with you guys."
"I am very pleased with David Morkin. He took the time to understand the issue, and work with all parties to find solutions. He followed up and provided updates at regular basis. He was well organized. I could not be more pleased with his customer services. The replacement windows came in relatively quick and he arranged the installer he can trust to do the replacement while I was out of town. He oversaw the work and offered to walk me through when I returned from trip. It is rare to see this kind of “cradle to grave” customer services. I told him that I am very impressed with his service and particularly glad that you have him taking care of other customers of yours. If every job is handled the same way as he did with our windows, you can rest assured your customers will be your main source of future leads."
"Your service technician was friendly and answered all my questions. I appreciate your honesty.”
"Hello Bay City Windows:
"I just want you to know that we were very satisfied with the work that Richard did at our condo last week. He was very skilled and professional and he and his crew did a fine job in cleaning up after the work was finished as well. The heavy rains this weekend also allowed us to enjoy his work in the comfort of knowing that his work was well done.”
"These guys were great! It was really easy to schedule a quote with them. We got windows installed all over the house, and they did a great job, were very pleasant to work with, and are very reasonably priced. As the other reviewers also mentioned, they cleaned up as they installed everything, which was really appreciated. Would highly recommend!"
"I highly recommend these guys. Just got six windows and one patio door installed, was easy to schedule an appointment with them, they were quick and efficient. They also cleaned up after themselves and they are very nice and professional. We were also very impressed by the receptionist – every time we called it was easy and friendly and efficient."
"I just want to thank you for being so nice!"
"Excellent crew. Quick, hardworking, pleasure to work with."
"Very good service – and speedy."
"Very happy and very satisfied. Very professional as well. Super job."
"Mauricio was a terrific installer. We were so pleased to have him leading the crew in our home. We were comfortable the whole time. Thank you and him so much."
"Very fast, very clean, great job! Thank you!"